roles-you-can-play – ONDC Seller Registration

Sellers Role

Sellers Role : ONDC Network

Explore the role of sellers in influencing the future of digital commerce.

In the ONDC framework, the Seller Network Participant plays a crucial role in the e-commerce ecosystem. This participant is responsible for listing products, managing inventory, and fulfilling orders. To ensure a smooth end-to-end transaction process, sellers must engage seamlessly with other network participants, such as buyers and technology service providers. Their ability to provide accurate product information, respond to customer inquiries, and ensure timely delivery is essential for enhancing the overall shopping experience and driving success in digital commerce.

Seller Participant

Sellers Role on ONDC Network

The seller’s role in the ONDC involves connecting to the network through a seller application, digitizing their product catalog, and managing payment processing. Sellers are also responsible for ensuring quality fulfillment and providing a positive buying experience for customers by adhering to e-commerce best practices.

Customer Engagement: Sellers must actively engage with customers by responding to inquiries, addressing concerns, and providing support to enhance customer satisfaction and build loyalty.
Performance Monitoring: Sellers are responsible for tracking their sales performance, analyzing customer feedback, and making necessary adjustments to their offerings and strategies to improve sales and service quality.